Frequently asked questions

How do I hire a Bell Tent?


Our bell tent hire service is simple. It’s a fully mobile service. We’re not a campsite or a fixed venue, so you choose where you would like to stay. That might be your wedding venue, in a campsite or a field, or even in your own back garden. Take these following simple steps to organise your glamping: Find your idea camp site or venue Check we have availability Book your venue Book your bell tents with us




Which areas do you deliver to?


Our bell tent hire service covers Hampshire, Dorset, Sussex and Surrey. We also cover Wilshire, Oxfordshire, Kent and London. Long distance bookings are subject to a minimum number of tents and there might be a delivery charge.




How much space do I need?


Bell tents are circular so the size given is the diameter. Bell tents are fixed using guy ropes and they need to be taut so it doesn’t sag. If your bell tent sags, it will look a mess and it might not keep the rain out. Although the bell tents are waterproofed, the bell shape also helps make it water resistant. You’ll need to allow an extra 1m to 1.5 metre for the guy ropes. So if you hire a 5 metre bell tent, you will need to allow at least 6.5 metres of space. If you’re planning to put up a bell tent in a garden or have a limited space, speak to us about a site visit.




Do you have a minimum night hire


We have a 2 night minimum hire period. You can have the tent for one night but our pricing remains the same as this is based on workload. We still have the same amount of work in preparation, travel, erecting and furnishing your bell tent for one night as we would for two. Wedding bell tent hire may differ depending on access restrictions at the venue.




What happens if it rains?


Welcome to the great British summer! We’re used to rain in the UK so all our tents are fully waterproof to protect you from the elements. Our bell tents have zipped in ground sheets for greater flexibility. These are what are called ‘bathtub’ style tents. This means the zips that join the ground sheet to the upper canvas are above ground level which keeps the rain outside where it belongs. The canvas has treated with water repellent and the shape of a bell tent also means water will run away easily. Remember! If it does rain, it’s important you keep your tent windows and doors properly closed. If they are left open there will be nothing to stop the rain getting in. Rain doesn’t have to put a dampener on your party. We also have 7m chill out bell tents for hire that will give you a great communal space undercover so you can enjoy the celebrations without worrying about the weather.




How do I book and Pay?


When you make your booking, you pay a deposit of 25% of the bell tent hire cost. We will send you a final invoice for the balance of your payment 28 days before the date of your hire. You also must pay a damage deposit and if you wish to bring your dogs/pets there will be an additional charge per dog/pet and an additional damages deposit. A damage deposit, often called a damage waiver, is a refundable deposit you pay in case you damage the tent or any of the equipment. It’s very rare for our tents and stock to be damaged, but it does occasionally happen.




Do I have to pay a deposit?


Our booking deposit is 25% of your total hire cost. We also ask for a damage waiver. Our waiver charges are as follows: A damage waiver for a 4m and 5m bell tent – £100 per tent For 6m and 7m bell tents – £200 per tent Self collection tent hire service – £200 per tent Dogs/pets Damages supplement £50.00 per dog/pet




Can I bring my dog?


Yes. We do allow dogs/pet in our Bell tents, however it is worth checking with your camp site/venue that they allow dogs. We also provide a Dog Glamping Hamper with pet travel essentials and treats to ensure your dog enjoys their stay too. We will ask for an additional damages waiver per dog/pet and there is an additional supplement to pay per dog, charged at £25.00 per dog/pet. We appreciate whilst accidents do happen that you draw our attention to any areas which have been damaged or dirtied from your dog/pet.




When do I get my Damages Waiver Back?


Typically, your damage deposit is returned within 48 hours of us collecting the tents. If the tent or stock is found to be damaged on collection, we will email you immediately. This is done by email because it’s important to have a written record.




I don't like bugs


Okay, glamping means staying outdoors. And where you have the great outdoors, you are bound to have bugs. Our Bell Tents have secondary mosquito nets on the windows and on the doors. This means you can leave the tent doors and windows open knowing the mosquito net will keep the critters out. If you react to insect bites, we recommend you bring some insect repellent / Deet spray, and antihistamine, if you need it.




Can we cook inside the Bell Tent?


Sorry – No cooking or naked flames are permitted inside our tents. Any cooking must be done away from our structures.




Can we smoke inside the Bell Tent?


We have a strict No Smoking policy for our tents.




How will I know which tent is mine when I arrive


All our tents have names and you will be allocated a name before your arrival by our team. There will be a name plaque outside of your Bell Tent.





Are you planning an outdoor wedding or need glamping accommodation for your guests. Request a quote for our glamping village by completing our online form or sending us an email to enquire into availability and to secure your event or wedding date.

We can supply Tents and teepee's for Kids Sleepover Parties. If you are looking to enjoy the nice weather we also provide sleepover's and parties in Bell Tents.  We also provide DIY set-ups packages.

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AREAS COVERED

We are based in Hampshire and cover Dorset, Wiltshire the South Coast, Berkshire, Oxfordshire, Surrey, Sussex and London.

We love to travel if your venue falls outside of these areas please do contact us for a delivery quote

© 2020 by Under the stars hire