Frequently asked questions

Where are you based/Which areas do you deliver to?


We are based in the New Forest, Hampshire. Our bell tent hire service covers Hampshire, Dorset and Wiltshire. We do travel, so pop over an email and we can check our availability. Long distance bookings are subject to a minimum number of tents and there will be an additional travelling/delivery charge.




How much space do I need for a Bell Tent in my garden?


Bell tents are circular so the size given is the diameter. Bell tents are fixed using guy ropes and they need to be taut so it doesn’t sag. If your bell tent sags, it will look a mess and it might not keep the rain out. Although the bell tents are waterproofed, the bell shape also helps make it water resistant. You’ll need to allow an extra 1m to 1.5 metre for the guy ropes. So if you hire a 5 metre bell tent, you will need to allow at least 6.5-7 metres of space. If you’re planning to put up a bell tent in a garden or have a limited space, speak to us about a site visit.




What happens if it rains whilst hiring a bell tent?


Welcome to the great British summer! We’re used to rain in the UK so all our tents are fully waterproof to protect you from the elements. Our bell tents have zipped in ground sheets for greater flexibility. These are what are called ‘bathtub’ style tents. This means the zips that join the ground sheet to the upper canvas are above ground level which keeps the rain outside where it belongs. The canvas has treated with water repellent and the shape of a bell tent also means water will run away easily. Remember! If it does rain, it’s important you keep your tent windows and doors properly closed. If they are left open there will be nothing to stop the rain getting in. Rain doesn’t have to put a dampener on your party.




How do I book and reserve my date?


When you make your booking, you pay a deposit and complete booking forms and sign terms and conditions. We will send you a final invoice for the balance of your payment 14 days before the date of your hire. A damage deposit, often called a damage waiver, is a refundable deposit you pay in case you damage the tent or any of the equipment. It’s very rare for our tents and stock to be damaged, but it does occasionally happen.




Do I have to pay a deposit?


Our booking deposit is £100 for Bell tent's / £50.00 for Sleepover tents We also ask for a damage waiver. Our waiver charges are as follows: A damage waiver for a 5m bell tent – £100 per tent A damage waiver for indoor sleepover parties £50




When do I get my Damages Waiver Back?


Typically, your damage deposit is returned within 48 hours of us collecting the tents. If the tent or stock is found to be damaged on collection, we will email you immediately. This is done by email because it’s important to have a written record.




Can we cook inside the Bell Tent?


Sorry – No cooking or naked flames are permitted inside our tents. Any cooking must be done away from our structures.




Can we smoke inside the Bell Tent?


We have a strict No Smoking policy for our tents. And ask that you do not smoke near to the outside of the bell tent.




How will I know which tent is mine when I arrive at a campsite?


All our tents have names plaques and you will be allocated a name before your arrival. There will be a name plaque outside of your Bell Tent.