Frequently asked questions

How do I check my Sleepover date is available?


Please fill our contact form or email us and we will get in touch to let you know availability




How do I book my Sleepover?


Once your date availability has been confirmed we will then send over an invoice detailing your sleepover party package, you will also receive a booking form and sleepover party contract We ask for a non-refundable deposit which is deducted from the total payable. The deposit is paid when booking, your balance is due 4 weeks prior to your sleepover party date. If your party falls within the next 4 weeks we will ask for the sleepover package total to be paid at the time of booking. When paying your balance we will also ask for a damages deposit which is returned to you on collection of the hire equipment after inspection for damages.




How long is the hire of the sleepover party tents?


We will organise a mutually convenient time to deliver and pick up. Generally packages are delivered by mid afternoon on the day of the party and collected by midday depending on the location the next morning unless otherwise agreed.




How much space do I need for an Indoor Sleepover Party?


The total space we need for each mattress and tent setup is approximately 80cm x 170cm. With an extra 40cm for the tray we usually place at the end of the mattress. We can layout the room in many number of configurations. We ask for the space to be clear and ready before we arrive, please note we will not move household furniture.




How long does it take to set up an Indoor Sleepover Party?


It depends on how many tents and room location. To setup 4 tents, beds and decorations we allow upto 2hrs. We ask for the space to be clear and ready before we arrive, please note we will not move household furniture. If your party is being hosted within an external venue please contact us to discuss your party requirements.




Can I use the Tee-pee or Tents outdoors?


Unfortunately not. They can only be used indoors as they are not waterproof and the frames cannot be secured to the ground. ​ If you would like to host an outdoor sleepover party we do offer a Bell Tent for sleepover party which are fully themed and come with furniture, bedding and props.




Do you charge a delivery fee?


Delivery and collection is included in the package price for locations 15 miles from BH25. Delivery outside of these areas will incur an additional delivery fee. Please enquire directly with us for a quote.




Can I pay cash?


We accept payment via BACS bank transfer, PayPal, online via Card or cash which can be paid at our office/warehouse.




How do I cancel?


If you cancel over 4 weeks away from your sleepover party date you will forfeit the non-refundable deposit paid. If you cancel within 4-2 weeks from your sleepover party date you will forfeit the non-refundable deposit and any monies paid towards your final balance. You can however, re-schedule to another date, subject to availability to retain any monies paid. If you still wish to cancel, we ask for all cancellations to be made in writing via email.




What happens if something gets damaged?


If items are damaged beyond repair the cost of the replacement item you will be sent a replacement cost invoice and the payment will be taken from your damages deposit.




Venue Access / Car Parking


We require parking directly outside your house or on your driveway, without this we will be unable to drop off your party. If there are parking restrictions in place and a permit is required, you will need to supply this to us and pay for parking charges. If we are delivering to a venue, please make sure that there is adequate parking or a loading bay we can park in.




Are the Tents and Bedding regularly cleaned?


All tents and covers are cleaned after each hire using no-bio washing liquid. Mattresses, air beds, pillows, and decorative items are always cleaned and disinfected.




Do I need to provide anything for the sleepover?


You do not need to provide anything, just the space within your home or hire venue. Your sleepover guests just need their jammies. We provide everything they'll need for a fun and comfortable night.





Are you planning an outdoor wedding or need glamping accommodation for your guests. Request a quote for our glamping village by completing our online form or sending us an email to enquire into availability and to secure your event or wedding date.

We can supply Tents and teepee's for Kids Sleepover Parties. If you are looking to enjoy the nice weather we also provide sleepover's and parties in Bell Tents.  We also provide DIY set-ups packages.

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AREAS COVERED

We are based in Hampshire and cover Dorset, Wiltshire the South Coast, Berkshire, Oxfordshire, Surrey, Sussex and London.

We love to travel if your venue falls outside of these areas please do contact us for a delivery quote

© 2020 by Under the stars hire